Frequently Asked Questions

How to jump higher?

To make some amazing jumps : simply push much longer the button.

How to kill the final boss?

The final boss is awesome, but you can beat him by shooting his face, twice, with the rocket launcher.

I am lost in the labyrinth ! How to find the way to escape?

The ultimate tips to find a way to escape this level, is to put down some items, to see when your are running back again the wrong way.

I receive the message "Cannot verify your license!" and Bubble Story shuts down.

Please make sure that your device is connected to the internet and the problem should be resolved automatically. Bubble Story can be played up to 5 consecutive times in offline mode, after which you need an internet connection again to verify the license.

I have purchased the game, but it didn't download to my device yet. What should I do?

There is sometimes a delay before the game gets fully downloaded. We unfortunately cannot control this, since it it is all handled automatically by Google. If there is an error while downloading the game, your purchase will be refunded automatically. You can try again after a while. You will never be charged twice on Google Play for the same app. If you have further questions about payment and delivery, please contact Google directly.

My bank statement says I have purchased Bubble Story multiple times. What should I do?

If you have purchased Bubble Story several times, all but one will be automatically refunded by Google, but there can be a short delay before the refund occurs.

The price on my bank statement doesn't match the price on Google Play. Why?

Within the European Union, there is a 25% Value Added Tax (VAT) added to the price on Google Play. If there is anything extra added it could be your bank charging an extra fee for foreign transactions. Please also note that the price on your receipt or bank statement might be in a foreign currency.

Will you support Android 2.2 (Froyo) in the future.

Bubble Story currently requires Android 2.3 or higher to run, and this is very unlikely to change. We hope that your device will get a 2.3 upgrade soon!